Refund policy

At Brillarra, we believe in helping you feel confident, comfortable, and fully satisfied with your purchase. Our goal is to provide a smooth and transparent shopping experience — so you can always feel taken care of.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused (try-on is okay), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@brillarra.com. with your order number and the reason for return.
Items sent back to us without prior return approval will not be accepted.

You can always contact us for any return questions at info@brillarra.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

30-Day Satisfaction Guarantee

We want you to love your purchase! If you're not completely satisfied, we’ll do our best to help — whether that means tips for a better fit, an exchange, or a refund depending on the situation.

To help us assist you effectively, we may request clear photo/video evidence of the issue.

Please note:
• Shipping fees are non-refundable
• Refund approval depends on product eligibility according to this policy

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you need a different size or color, please contact us at info@brillarra.com.
We’ll be happy to help you find the best solution.

 

Refunds

Once your return is received and inspected, we will notify you if your refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember:
• Your bank or credit card company may take additional processing time
• If more than 15 business days have passed since your refund was approved, please contact us at info@brillarra.com.

 

Policy Updates

Brillarra reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
By placing an order with us, you agree to the most current version of this policy.